Terms and Conditions

1. About These Terms

These terms and conditions (“Terms”) govern your use of the nose.london website and the provision of medical consultations, treatments, and surgical services by NOSE LONDON LTD (“we”, “us”, “our”).

By using our website or engaging our services, you agree to these Terms. Please read them carefully before booking a consultation or proceeding with treatment.

These Terms are drafted in accordance with the Royal College of Surgeons Professional Standards for Cosmetic Surgery (2016), GMC Guidance for Doctors Who Offer Cosmetic Interventions (2016), and English law.

2. Who We Are

Mr David Whitehead BSc MBBS MSc FRCS(ORL-HNS)
Consultant ENT and Facial Plastic Surgeon

• GMC Registration: 4372358 — verify on the GMC register
• RCS Board Certified Cosmetic Surgeon — verify on the RCS register
• Specialist Register: Otolaryngology (ENT Surgery)
• Professional memberships: BAFPS, EAFPS
• Professional indemnity insurance: Held and current
• Commercial interests: None. Mr Whitehead has no financial affiliations with pharmaceutical companies, instrument manufacturers, or other commercial entities that could influence clinical recommendations.

Consultations take place at 9 Harley Street and 25 Harley Street, London. Surgery is performed at Weymouth Street Hospital (Phoenix Hospital Group), which is registered with the Care Quality Commission and rated “Good” (June 2024).

3. Medical Disclaimer

The information on nose.london is provided for general informational purposes only. It is not a substitute for professional medical advice, diagnosis, or treatment.

• No information on this website should be interpreted as a guarantee of surgical outcome
• All surgical procedures carry risks, and results vary between individuals
• A face-to-face consultation is required before any treatment plan is agreed
• We do not provide medical advice via email, social media, or the website contact form

In accordance with GMC guidance, our marketing is factual and does not minimise or trivialise the risks of cosmetic surgery. We do not claim that any intervention is risk-free, and we do not use promotional tactics (such as time-limited discounts or special offers) that could encourage ill-considered decisions.

4. Using Our Website

Acceptable Use

You may use nose.london for personal, non-commercial purposes. You must not:

• Reproduce, duplicate, or redistribute website content without our written permission
• Use the website for any unlawful purpose
• Attempt to gain unauthorised access to our systems
• Introduce viruses, malware, or other harmful material

Intellectual Property

All content on nose.london — including text, images, design, logos, and code — is owned by or licensed to NOSE LONDON LTD and is protected by copyright, trademark, and other intellectual property laws. Our RCS Board Certification and credential badges are used under the terms of the issuing bodies.

Third-Party Links

Our website may contain links to external websites (e.g. the GMC register, RCS, Doctify, Phoenix Hospital Group). We are not responsible for the content, accuracy, or privacy practices of third-party sites.

5. Consultation and Booking

Booking an Appointment

Consultations are booked via our online booking system (Cal.com) or by contacting us directly. Your consultation fee of £250 is payable at the time of booking or on the day of your appointment.

Cancellation of Consultations

We require a minimum of 48 working hours' notice to cancel or reschedule an outpatient consultation.

This policy exists because your appointment time is reserved exclusively for you. Late cancellations and no-shows prevent other patients from accessing care.

If you need to reschedule, please contact us as early as possible at enquiries@nose.london or 020 7183 0220.

6. Consent and the Surgical Pathway

The Consent Process

In accordance with RCS Professional Standards and GMC guidance:

• Mr Whitehead personally conducts all consultations and obtains consent. This responsibility is not delegated to another practitioner.
• Consent is obtained in a two-stage process with a minimum 14-day cooling-off period between the initial consultation and surgery. This allows you time to reflect on your decision.
• Should the cooling-off period not be possible in exceptional circumstances, the reasons will be documented in your medical record.
• Consent is documented in writing.

Your Right to Change Your Mind

You may change your mind at any point, up to and including the moment before surgery begins. We will never pressure you to proceed. If you decide not to go ahead, your deposit terms (Section 7) will apply, but your decision will be fully respected.

Right to Decline Treatment

Mr Whitehead reserves the right to decline to perform surgery if:

• The procedure is unlikely to achieve your desired outcome
• There are medical contraindications
• There are concerns about psychological vulnerability or body image disturbance — in which case, surgery may be deferred pending psychological assessment, in line with RCS guidance
• The patient's request is not voluntary

In all cases, we will explain our reasoning, discuss alternatives (including non-surgical options and the option of no treatment), and respect your right to seek a second opinion.

GP Involvement

We consider it good practice to inform your GP about your treatment. We will seek your permission before doing so. If you prefer your GP is not informed, we will record this in your notes and consider whether this affects the balance of risk and benefit, as required by GMC guidance (paragraph 27).

Children and Young People

For patients under 18:

• A parent or guardian must provide consent
• We will assess whether the young person has the maturity and capacity to participate in the decision
• If we judge that the child does not want the procedure, we will not perform it, regardless of parental consent
• Treatment is only provided where it is in the young person's best interests

7. Fees, Deposits, and Payments

Fee Transparency

In accordance with RCS Professional Standards (paragraphs 28–29) and GMC guidance, we are committed to full financial transparency.

Your surgical fee includes:

• Mr Whitehead's surgical fee
• Pre-operative assessment
• The surgical procedure
• All routine post-operative follow-up appointments

Your surgical fee does not include:

• Hospital and anaesthetic fees (charged separately by Weymouth Street Hospital)
• Revision surgery, if required (quoted separately)
• Management of complications requiring further treatment (discussed at consultation)
• Prescribed medications or external medical imaging

A detailed written quote will be provided before you commit to surgery, setting out exactly what is and is not included.

Surgical Deposit

A non-refundable booking fee of £500 is required to secure your surgery date. The remaining balance is due 14 days before your surgery date.

Payment Methods

We accept payment by bank transfer and card. We do not store card details on our systems.

No Financial Inducements

In accordance with RCS Professional Standards, we do not offer discounts, time-limited offers, promotional pricing, or financial inducements of any kind. Our fees reflect the cost of providing safe, high-quality care.

8. Aftercare and Continuity of Care

Post-Operative Care

Mr Whitehead provides continuity of care throughout your surgical journey. This includes:

• A detailed discussion of the operation and what occurred
• Written discharge information, including details of follow-up appointments
• Aftercare instructions, including wound care, medication, and activity restrictions
• Information on how to recognise and report complications

Out-of-Hours Emergency Contact

Following surgery, you will be given Mr Whitehead's personal mobile number for post-operative emergencies. This ensures you can reach a suitably qualified person outside normal working hours, as required by GMC guidance (paragraph 38).

For emergencies relating to your hospital stay, contact Weymouth Street Hospital directly.

Complications

We take a transparent approach to complications. If something does not go as planned, we will:

• Be open and honest about what has happened, in accordance with the Duty of Candour
• Discuss the situation with you, explain possible solutions, and agree a management plan
• Inform you of any additional costs before they are incurred
• Refer you to another specialist if this is in your best interests

9. Clinical Photography

Please see our Privacy Policy (Section 7) for full details of our tiered photography consent model.

In summary:

• Photographs taken for your clinical record are part of your medical notes and cannot be opted out of
• Photographs for education, publication, prospective patient consultations, website, or social media require your separate, explicit written consent
• You may consent to some uses and not others
• You may withdraw consent for non-clinical uses at any time

10. Marketing and Advertising

In accordance with GMC guidance (paragraphs 47–54):

• All information published on nose.london is factual and can be verified
• We do not exploit patients' vulnerability or lack of medical knowledge
• We do not minimise or trivialise the risks of surgery
• We do not claim that results are guaranteed
• We do not use services as a prize or incentive
• We do not target marketing activities at children or young people, in accordance with GMC guidance (paragraph 35)
• All advertising complies with the Committee of Advertising Practice (CAP) Code

11. Limitation of Liability

• NOSE LONDON LTD provides medical services with reasonable skill and care, in accordance with the standards expected of a competent specialist
• We do not guarantee specific surgical outcomes. All surgery carries inherent risks, which will be discussed with you in detail before you consent
• Our liability for loss or damage arising from our services is limited to the extent permitted by English law
• Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded by law
• Hospital services at Weymouth Street Hospital are subject to Phoenix Hospital Group's own terms and conditions, available at phoenixhospitalgroup.com/terms-and-conditions

12. Governing Law

These Terms are governed by the laws of England and Wales. Any disputes arising from these Terms or from our services will be subject to the exclusive jurisdiction of the courts of England and Wales.

13. Changes to These Terms

We may update these Terms from time to time. The “last updated” date at the top of this page reflects the most recent version. Significant changes will be communicated to patients directly where appropriate.

14. Contact Us

NOSE LONDON LTD
9 Harley Street, London W1G 9QY
Company Number: 16001813

Email: enquiries@nose.london
Phone: 020 7183 0220
Website: nose.london

This document is drafted in accordance with the Royal College of Surgeons Professional Standards for Cosmetic Surgery (2016), GMC Guidance for Doctors Who Offer Cosmetic Interventions (2016), and the Consumer Rights Act 2015.

Content authored by Mr David Whitehead BSc MBBS MSc FRCS(ORL-HNS) | GMC: 4372358 | RCS Board Certified Cosmetic Surgeon